May 13, 2019 - Lexington, KY – The 2-1-1 Contact Center, operated by United Way of the Bluegrass (UWBG) in Lexington is among a select group of organizations to be accredited by the Alliance of Information and Referral Systems (AIRS), in recognition of the quality of the information and referral service it provides to the Central Kentucky community.
2-1-1 connects residents across the region with local agencies and programs that help in various areas including health care, aging services, shelter, food, utility assistance, Veterans services and much more. The United Way of the Bluegrass 2-1-1 Contact Center has demonstrated excellence in the information and referral service field by successfully completing a detailed professional accreditation process administered by the Alliance of Information and Referral Systems (AIRS).
AIRS is an international nonprofit association with a membership of more than 1,200 public and private organizations. The AIRS Accreditation Program is a multi-phase process that assesses more than 200 distinct components of the operation. The assessment includes a detailed site review, as well as an expert review of the agency's resource database, and a "secret shopper" monitoring of service delivery. "We are proud to obtain this accreditation for our 2-1-1 Contact Center, which is such a valuable resource for our Bluegrass community," said 2-1-1 Director of Operations and Development, Brittney Stokley. "Every day our trained specialists help people navigate through the maze of health and human services - a process that is often overwhelming for a person who has multiple needs and doesn't know where to start."
In addition to dialing 2-1-1, those needing assistance can search for available resources online at www.uwbg211.org. The online, searchable database includes thousands of local programs and services, with categories like food, housing, clothing, utilities and health care for each county. A texting service is also an option on the platform, allowing those who prefer to communicate via mobile devices to text their 5-digit zip code to 898211 to connect with a specialist.
About UWBG 2-1-1
UWBG 2-1-1 connects thousands of people in Central Kentucky each year with resources for food, shelter and rent and utility assistance. UWBG 2-1-1 is staffed with trained navigators 24/7/365 who are available to assess an individual's situation and provide the appropriate referrals. To learn more about 2-1-1, visit www.uwbg211.org.
Brittney Stokley, Director 2-1-1 Operations and Development
United Way of the Bluegrass