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WayPoint Coordinator,
WayPoint Initiative


WayPoint Manager


Community Impact


Regular — Full-Time — Non-exempt

About United Way of the Bluegrass

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.



The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center – East End location.

UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and will provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other programming related to empowering families and helping youth to succeed.


The WayPoint Coordinator reports directly to a WayPoint Manager.


  • Acts as the keyholder, or employee responsible for handling operational procedures, providing customer service, and maintaining a clean and orderly environment.

  • Serves as the first point of contact for any client seeking services.

  • Works alongside agency partners whose services are also offered within the center.

  • Performs intake for clients and connects them to appropriate services.

  • Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary.

  • Is frontward facing and sees him/herself as an advocate for the community.

  • Understands and is mindful of the opportunities to expand the initiative and occasionally serves as UWBG’s representative to the surrounding community.

  • May rotate between assigned site and other WayPoint centers.

  • Manages documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.

  • Other duties as assigned.


❖MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.


❖RELATIONSHIP-ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.


❖COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.


❖RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.


❖BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.



  • Drive for Stakeholder Success

  • Effective Communication

  • Adaptability and Change Management

  • Cross-Functional Capability and Collaboration




  • Associate’s degree or equivalency required.

  • Minimum of two years of continuous work experience in an office environment required.

  • Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.

  • Computer literacy, particularly in Microsoft Office.

  • Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.

  • Resident of one of the counties being served (past or present) highly preferred.

  • Strong organizational and time-management skills.

  • Excellent oral and written communication skills.

  • Strong customer service skills and enjoys working with the public.

  • Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.

  • Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.


The employee is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 50 lbs.

A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work-related travel in the Central Kentucky area. Must be willing to occasionally work a non-standard work schedule including nights, weekends, and other unusual hours.  ​​


Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check and Motor Vehicle Record (MVR) review.


Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD&LTD insurance; generous parental leave policy, PTO, and more. Hourly rate - $18.97-$23.59.



Please apply using the application form below.

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