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211 Health and Human Services Navigator

Manager, 211



Community Impact


Regular — Full Time — Exempt

About United Way of the Bluegrass

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.


Resource Specialist; 211 Advisory Council; Community Impact Cabinet; External Grant Partners; Future Internal Programs; UWBG Funded Partner Agencies; Resource Development and Marketing Departments


The role of the 211 Health and Human Services Navigator is to connect individuals and organizations to community resources and volunteer opportunities. While United Way of the Bluegrass provides 211 service in both Kentucky and Mississippi, this position will focus solely on Mississippi clients and resources. This position is completely remote.



  • Answer phones, e-mails, and text to assess client needs

  • Respond to each inquirer in a professional, non-judgmental and culturally appropriate manner, providing accurate information enabling the inquirer to choose the most appropriate resource(s)

  • Advocate for inquirer, when appropriate

  • Record service information for use in reports

  • Knowledgeable of human service system and maintain cooperative working relationships with area service providers

  • Communicate changes in program services to United Way staff and volunteers

  • Represents United Way of the Bluegrass at meetings, events, presentations, and other such activities as requested or required

  • Attends and participates in All Staff Meetings depending on staff coverage

  • Assists in development and follow through of department work plan

  • Assures uninterrupted day-to-day operations

  • Makes presentations to community groups to promote United Way and its work

  • Supports the fundraising efforts of United Way of the Bluegrass

  • Provides support of all Community Investment functions

  • Provides staff support at United Way functions and events

  • Acts as staff lead on new projects as assigned

  • Other Duties as Assigned


  • Bachelor’s degree or equivalent work experience preferred



  • Minimum of 1-3 years related customer service experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience. Remote work and/or call-center experience preferred.



  • Strong organizational skills

  • Strong time-management skills

  • Ability to actively listen and respond to people in need

  • A positive commitment and ability to work with people from diverse educational and cultural backgrounds

  • Respect traditions, values and/or lifestyles of different diverse groups

  • Be open and flexible in communication with all populations

  • Excellent oral and written communication skills

  • Effective problem solver and decision maker

  • Computer proficiency: MS Office Suite; database knowledge a plus


Valid driver’s license required as well as access to reliable insured automobile to be used for work-related travel when applicable.


Must be willing to occasionally work non-standard work schedule when required, including nights, weekends and other unusual hours.


  • MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities.  This competency drives performance and professional motivations.

  • RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

  • COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

  • RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

  • BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.



  • Drive for Stakeholder Success

  • Effective Communication

  • Adaptability and Change Management

  • Cross-Functional Capability and Collaboration


Applicants should submit a cover letter and resume to with “211” in the subject line.

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